Cancellation Policy

If you wish to cancel your reservation with us, please notify us by emailing enquries@bostonhousenorwich.co.uk or calling us on 01603 551221, at your earliest convenience. 

A cancellation fee of £10 per cancelled guest will apply for any cancellations or reduction in guest numbers which were not notified to us (by telephone or email) at least 48 hours in advance of the date and time of your scheduled reservation. For tables of 6 or more, minimum of 72 hours in advance of the date and time of your scheduled reservation.

All payment card details are held, and any deposit or cancellation fees will be processed by Stripe Payments UK. For full details of Stripe's policy, please visit https://stripe.com/gb/privacy

The cancellation fee reflects the cost incurred by Boston House in terms of staffing, food preparation/waste and any lost revenue as a result of turning away other potential bookings.